FAQ

General

What is Lex?

Lex is a lo-fi, text-centered social app for the queer community. Our mission at Lex is to create digital space for queer, trans, two spirit, and non-binary people to form meaningful connections. Text first, selfies second.

How can I use Lex?

You can download the Lex app for iOS and Android. Available worldwide. 🌎 Lex currently supports iOS 10.0 and Android 4.1 (API 16) or newer.

How old do I have to be to use Lex?

You must be 18 years or older to use Lex.

Is Lex free to use?

We believe in creating a community that is accessible to queer people worldwide. Therefore, we are committed to keeping Lex free to download.

I love your mission. How can I support Lex?

If you love Lex – write us a review on App Store or Google Play. Your review brings us visibility, and gives other queers a better chance at finding Lex.
Alternatively, you can follow our social media channels or tell your friends about Lex!
Follow us on Instagram
Follow us on Twitter

Is Lex available worldwide?

Yes! We make Lex available from anywhere in the world on iOS and Android.

Who can use Lex?

Lex is for queer community. Our mission at Lex is to create digital space for queer, trans, two spirit, and non-binary people to form meaningful connections. We have a zero-tolerance policy for transphobia and reserve the right to remove any content promoting trans-exclusionary ideologies. Please visit our Community Guidelines for more info on our zero-tolerance policy. There are plenty of other options out there for cis men and cis straight couples. Please respect our space.

How do I report a bug or an issue with the app?

First, make sure you update the app to the latest version in the Google Play or App Store.
If the problem is not resolved in the newer version of the app, shake your phone vigorously to report the issue.

I created an account using Instagram but can no longer use it to sign back into Lex. What do I do?

Click the button that says "Signed up using Instagram?" and follow the steps to recover your account.

Getting Started

How can I create a Lex account?

  1. Download the Lex app on iOS or Android.
  2. Sign up using your phone number or email & password.
  3. Verify your account.
  4. Allow Lex to access permissions for location sharing.
  5. Post your first Lex ad!

How do I update or change my location?

  1. Check your settings to make sure that you have location services enabled for Lex.
  2. Click into your profile and tap “location”.
  3. Click “Find my current location” and then "Save"
  4. Your location is now updated!

Note: You need to manually update your location if you move physical locations. For example: If you are in Mexico City, then travel to Portland, Oregon – once in Portland, you need to open profile and update your location manually.

How do I set my search preferences?

  1. Tap the keyboard icon in the bottom left corner of your screen to reach the main feed.
  2. Click on the filters icon in the top right corner.
  3. Search for keywords, adjust the age range, and set the distance for ads that you want to see!

How do I connect my Instagram account to my profile?

  1. Click on the circle in the bottom right corner of your screen.
  2. Click on “profile” in the top right corner.
  3. Tap on “Instagram” and proceed to log in with your Instagram account.

Using Lex

How do post limits work?

You are allowed to make 6 posts on Lex every 30 days. At the end of 30 days, your post limit will automatically reset.

How do I message someone?

If you like someone’s ad, slide in their DMs! To message another Lex user,

  1. Click on their username or post.
  2. Tap “message” or swipe left on the screen to connect with them.

How do I report someone?

If you believe that someone is violating our Community Guidelines, report them.

  1. Click on the user’s profile.
  2. Tap on the three dots in the top right corner.
  3. Select “Report User”.

How do I block someone?

If anyone makes you feel annoyed or uncomfortable, feel free to block them. Blocking someone will mean that they wont be able to see your profile or ads, and you wont be able to see theirs. To block someone,

  1. Click on the user’s profile.
  2. Tap on the three dots in the top right corner.
  3. Select “Block User”.

Can I edit my Lex ad?

Yes! To edit your ad, simply click on the pen icon underneath your post and press SAVE.

Can users see if I liked their ad?

Yes, but that doesn’t mean you should wait for them to message you first. Slide in their DMs!

Can users see if I saved their ad?

Nope—the ads you have saved are only visible to you.

What do the heart and star icons mean?

The heart means that you "like" someone's ad—this like is visible only to you and the person who posted the ad.
The star means that you "saved" someone's ad—only you are able to see the posts you've saved. You can tap on the star in the bottom toolbar to view all of the ads you've saved— even the ones that have expired.

Can I search for a specific Lex user?

Yes! You can search for a user by typing their username into the search filter.

Account Settings

How do I change my pronouns?

  1. Click on the circle in the bottom right corner of the screen to visit your profile.
  2. Tap the pronouns that are currently listed.
  3. Use your keyboard to input your pronouns!
  4. Press Save.

How do I edit information in my profile?

You can edit your Name, Username, Location, Pronouns and Instagram account.

  1. Click on the circle in the bottom right corner of your screen.
  2. Click on the word “Profile” on the top right corner.
  3. Tap the features you want to edit and make the necessary changes.
  4. Press Save.

How do I change my username?

  1. Click on the circle in the bottom right corner of the screen to visit your profile.
  2. Tap on your current username.
  3. Use your keyboard to type in a new username.
  4. Press Save.

Can I change my linked Instagram account or hide it from my profile?

To change the Instagram account linked to your Lex profile:

  1. Click on the circle in the bottom right corner of the screen to visit your profile.
  2. Tap on your Instagram handle
  3. Follow the steps to sign in to a different account
  4. Press Save.

To hide the Instagram account so that it is not visible to other Lexers, tap the button next to "Make my Instagram public" so that it looks grey instead of cyan.

How can I manage my notifications?

To receive/remove notifications from Lex, visit your phone’s settings, find the notifications tab, and click Lex.

To choose what content you’d like to be notified of:

  1. Click on the circle in the bottom right corner of the screen to visit your profile.
  2. Select the notifications you want to receive in the “Notifications” section.

How do I update my age?

For security purposes, you aren’t able to change the age associated with your account. Double check to make sure that your birthdate is correct upon sign-up. If there is an error with your birthdate please send an email to support@thisislex.app

How do I delete my account?

You can choose to delete or temporarily deactivate your account by going to your profile and scrolling down to Account Settings.

Troubleshooting

Why is my post reported/account blocked?

Lex is currently community moderated. If your account is blocked or your post is reported, that means it has been reported by multiple people. We can’t tell you why your post was reported or account was blocked to protect the identities of the people who made the report. Please review our Community Guidelines and see if a violation may have been the cause. Our moderation team reviews all reports within 72 hours.

My ad disappears and my post limit resets after I publish an ad.

If your ads disappear immediately after you post them, you might be using an older version of the app. Try updating to the most recent app version in Google Play or App Store and posting again!

I’m only seeing posts from a previous location. How do I see posts from my current location?

You can change your location by visiting your profile settings and updating it to where you are now. See instructions below for details.

  1. Check your settings to make sure that you have location services enabled for Lex.
  2. Click into your profile and tap “Location”.
  3. Click “Find my current location” and then "Save"
  4. Your location is now updated!

Note: You need to manually update your location if you move physical locations. For example: If you are in Mexico City, then travel to Portland, Oregon – once in Portland, you need to open a profile and update your location manually.

I’m receiving messages from people outside of my search preferences.

As of now, people can only see ads within their own search preferences. We are working to change this— keep an eye out for app updates!